Got Questions? You’ll Find The Answers To The Most Common FAQs Hepworth Self Storage Get Asked Below
At Hepworth Self Storage, we have eight different unit sizes to cater for all your requirements. The amount of room you’ll need in your unit is completely dependent on the items you’re wanting to store. Oddly shaped items tend to take up more room, whereas boxes can be packed neatly to utilise the space.
How much does it cost to store at Hepworth Self Storage?
We have a large range of various unit sizes and prices. Call our friendly facility manager, and they will find a size to suit your budget.
How do I pay for my unit?
You can pay via credit card (surcharges apply for AMEX and Diners cards), eftpos or direct bank deposit.
When are late fees charged to my account?
Late fees are charged when the account is not paid on time. When you sign a contract with us a schedule of our late fees and charges will be given to you and explained in detail.
Do staff at Hepworth Self Storage have access to my unit?
No. You are the only one who can access your unit. You will have your own access code and you keep the key. We don’t hold any keys for customers on the premises.
What happens if I have a problem in the facility after hours?
A staff member does have a mobile phone that can be contacted after hours. Please note that this number is only to be called in emergencies.
Do I have to pay for insurance?
Insurance is a small optional fee, as little as $3 per month, that will give you further peace of mind that all your items are safe and secure. Have a chat with us to find out more about the insurance options available. We always believe that if it’s worth storing, it’s worth insuring. Find out more here.
Can I move out any time?
Yes you can provided you have called the office and given 7 days’ notice prior to vacating.
Can Hepworth Self Storage recommend a removalist?
We certainly can. After so many years in the area we have a couple that we highly recommend. Get in touch to find out more.
Does my unit have power?
None of the units at Hepworth Self Storage have power in them. There is lighting at the front of every unit for your assistance.
When can I access my storage unit?
You can access your storage unit as often as you like any time between 5am to 8pm every day. Access outside of these times is available upon request. Please contact us to arrange this for you.
What security features do you have?
- PIN access to the secure facility
- Surveillance cameras 24/7
- Daily site inspections
- External lighting and secure perimeter fencing provide additional security to the property.
- Entry to and from the site is monitored using our access control and surveillance systems.
What is the minimum storage period I can pay for?
One month is the minimum storage period. No bond/deposit is required.
The size of the unit I booked isn’t suitable. Can I transfer to a different sized storage space?
Yes, of course. One of the benefits of using self storage is that you should only pay for the space that you need. Transferring to a better sized unit can be easily arranged with our staff and your rent will be adjusted accordingly.
I no longer require my storage unit. What do I need to do?
Please provide us with at least 7 days’ notice of your intention to move out. We expect that you will leave your unit completely empty, clean and tidy with all rubbish removed. After you have moved out, we will inspect your vacant unit.
Who has access to my self storage unit?
Only those people you choose can access your unit. We sell various industry standard padlocks on site . We do not hold keys or copies of keys. This ensures that you keep total control over who has access to your unit.